just finished talking to acer tech support, and they want to charge me 160aud for, removing a small cd, out of the casing of the acer tower X3990!! who ever designed this acer product, must be a total idiot, because the cd drive on this acer pc, is installed VERTICALY, and small cd/dvd's just simply follow newtons law, and will just fall down into the computer. the tech support person from acer, tried to to, say that I just lack the skill to load and unload those discs, but the truth is, THE CD FELL INTO THE COMPUTER, WHEN THE ACER COMPUTER, TRIED TO EJECT THE VERY SAME!! whats the world coming to? people design something totally wrong, and instead of admitting there fault, THEY EVEN TRY TO ENRICH THEMSELVES. if you people know websites, which discuss exactly those type of issues, please post me a link, as I want lot's of people to know, how poorly ACER treats it's clients.